We have always made our people the cornerstone of our corporate mission, always recognize how important people are to our organization and always invest heavily in recruitment, meaningful benefits, extensive training.... and more training.
Professional Long-Tenured Endlessly Trained
Rapid’s intensive six-week training program, certified by the Security Industry Association (SIA), is the most rigorous in the industry. It is comprised of:
Formal classroom training (3 weeks)
Operations training under the tutelage of CCS/Trainers (1-2 weeks)
Hands-on training monitored by Supervisory staff (1-2 weeks)
Additional skills in all areas are developed through one-on-one training with Control Center Floor Trainers or department trainers and/or classroom training conducted by members of the Training Department.
On-going training, meetings to review policies and procedures, and performance enhancement workshops are regularly scheduled to update and reinforce Central Station Specialists’ skills.
Control Center Specialists are also tested and evaluated by the Quality Assurance division to evaluate their knowledge and performance and to identify areas that need additional training.
Minimum requirements for the position of Central Station Specialist are:
A 2-year Associates degree
Comparable credits toward a bachelor’s degree
Or two years of military service
Full pre-employment drug screening and background checks
Previous customer service background is preferred.